Customer Success at JASK

JASK is devoted to provide the best customer success program in the industry. This can only be accomplished through dedicating time, providing awareness, and creating a community that streamlines questions to provide answers. As a JASK customer, we commit to weekly check ins, sharing our latest threat research, and allowing access to JASK’s Hive community.

The Hive

JASK believes in allowing customers to communicate with our employees in an easy and effective manner, thus JASK created the HIVE. Hosted in its own SLACK instance, the HIVE  contains JASK employees, partners, and customers. Every user is hidden, meaning that unless a user is active on the public channels (News, Updates, Security-Scraper, etc.) then they can just soak in information. At the same time private channels linked to a customers team allow for real time question asking and answering for their dedicated Technical Account Manager.

JASK Customizations

The JASK ASOC platform is designed to be the single pane of glass every security team has dreamt of. In order to really get it right, we work closely with the team to understand which pivots take place and where in the process they happen. This means we create custom integrations to meet your needs. We already have a rich Tech Alliance community, along with an even larger Integrations and Enrichments community available today! Don’t see your tech provider, Just Ask!


Case Study: Global Investment Firm

Global Investment Firm Bolsters Small Security Team With Autonomous Security Operations

Case Study: Government Solutions Provider

Digital Government Solutions Security Team Gains Unparalleled Visibility with JASK